Complaints and Appeals

If, for any reason, you find that the service provided by the authority falls short of expectations, please tell us first and we will deal with your complaint in an efficient and transparent way. Please refer to Complaints Procedure and Customer Care Policy for more information.

We hope that we will be able to resolve your complaint satisfactorily. However, if you remain unhappy with our response then you can refer your complaint to the Office of the Ombudsman. The Ombudsman is impartial and free to use.

The Ombudsman will ask you for details of your complaint and to provide a copy of the response letter (our final response to your complaint). The best way to do this is through the ‘Make a Complaint’ feature on ombudsman.ie .

You can also write to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W772 or call: 01 639 5600 if you have any queries.

You should complain to the Ombudsman as soon as possible but not later than 12 months after the occurrence of the action you want to complain about or you becoming aware of it occurring.